RESIDENTIAL PROPERTY MANAGEMENT
SHAPE is set apart by the superior experience we offer across all facets of our business. Shape Management runs our operating properties with a future-focused approach and a rigorous level of detail to ensure our tenants are taken care of from when they first initiate interest in wanting to live at The Amazing Brentwood.
ABOUT THE ROLE
Our team is committed to creating an effortless and enjoyable experience for all residents. Our properties are meticulously managed with a mandate to prevent issues before they arise. Through open communication, attentive service, and a robust operations framework, we strive to make life easy for our valued citizens.
The Residential Leasing Associate will be the front-facing representative of the SHAPE brand while also working behind the scenes to deliver every element of our residential leasing program. They will report directly to the Senior Leasing Manager and Director of Residential Management, and will assist in leasing rental homes at one of Canada’s most exciting rental projects.
Primary Job Responsibilities
- First point of contact with prospective tenants
- Answer any and all tenant inquiries
- Ensure that all inquiries are responded to quickly, in a polite and professional manner
- Assist prospective tenants throughout the full leasing process, including registration, application, appointment booking, rental tour, follow-up, and lease execution
- Providing notice to and showing available units to prospective tenants
- Ensure all processes and administrative procedures are followed consistently, completely, and accurately
- Receive and keep accurate records and documentation including tenant information, security deposits, pet deposits, identification, and rental fees
- Coordinate home orientations with tenants
- Track inventory of office supplies, leasing and marketing materials
- Conduct private appointments and open houses (when applicable)
- Provide a world-class experience to all guests and prospective tenants
- Perform all other duties as assigned
Qualifications
Required Knowledge, Skills, and Abilities
- Ability to cultivate relationships with prospective tenants with the intent to achieve and maintain tenant satisfaction through Guest Service Excellence
- Self-motivated and a team player
- Personable and positive attitude
- Detail-oriented, works well under pressure, able to multi-task
- Outgoing with strong organizational, critical thinking, and time-management skills
- Strong verbal and written communication skills
- Ability to deal with confrontation and maintain objectivity in public relations
- Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word, Excel, and Outlook
- Experience with Yardi, RentCafe, and Yuhu would be an asset
Required Training and Experience
- 2+ years’ work experience in residential leasing services, property management, or real estate presales and sales
Working Conditions
The successful candidate will work at a AAA purpose-built rental tower on a mixed-use master plan development. The role requires flexibility in scheduling and includes conducting scheduled showings on weekends.
Benefits
- Opportunity to represent one of the most significant real estate projects in Metro Vancouver
- Join a best-in class SHAPE team
- Personal and professional development within the company and the industry
- A competitive salary and commission package
- A comprehensive benefits package
- A fun, collaborative, and autonomous work environment